» Field Services

The core competencies of Apex Field Services include IT lifecycle support, parts logistics, equipment disposition, and the overall asset management processes surrounding the IT asset lifecycle.

Several of the items that differentiate our support services solutions include:

• Flexibility – We offer many options related to both support processes and reporting that can be tailored and integrated to support the operational and financial requirements for Corporate, Mid-Market and Small Business clients.
• Spares/Parts Inventory – Based on our service businesses, we offer one of the largest parts inventories directly and through selected partners. Given the nature of warranties, most organizations utilize IT assets beyond the normal warranty period. In such cases, our inventory often matches or extends requirements for repairs and/or replacements in a cost/effective and timely manner.
• Resource Availability – Our delivery model provides end-to-end access to our national direct field employees and 2500 A+ certified technicians tied to strategic partners for US nationwide. Given the flexibility inherent in our programs and the resource availability within our company, we are able to commit contractually to response and/or repair times for complex services engagements; and,
• Reporting – The exchange of timely and accurate repair information is considered by our customers as one of the most important outputs of an outsourced service provider. The level of information we provide our customers is unparalleled in the industry…designed to facilitate informed infrastructure management decisions.

Our overall approach is predicated on the principle of "One Operation Zero Defect". When selecting an IT support and maintenance provider, Fortune 1000 organizations seek consistency in support. According to Dataquest, "Many IT managers report that same-day or next day resolution and support has become the norm in their IT environments.

Although the IT support market has evolved tremendously, the market has not provided a wealth of service providers which can consistently produce expected results. Today, many Corporate clients are expecting hardware service levels at 95% or greater. The Apex delivery model is built on our willingness and ability to deliver to these stringent availability requirements.

Our service offerings are designed to result in a reduction of your total-cost-of ownership of IT technology. We hope to demonstrate our confidence that our flexibility as a company, and desire to work with you will serve as the platform to exceed your expectations in the years to come.

Advantages of Working with Apex

• Ability to quickly ramp up and scale with very short timeframes
• Seamless call and process integration between Apex, Partners and end users
• Proven track record of delivering on Customized Service levels tied to unique end-user requirements
• Providing value based bottom line pricing which incorporates and anticipates customer requirements
• Commitment toward supporting Corporate Diversity business initiatives
• We will never lose our focus toward providing our clients' Complete Customer Satisfaction

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