» Desktop Managed Services

Taming the desktop environment with a single point of control

“Resource-constrained Small to Mid-size Businesses (SMBs) are continually challenged to get the most out of their IT. Gartner believes more SMBs should look toward using managed services…to help manage…everything from desktops…to [their] entire IT infrastructure.”

In today's work environment, desktop management can be an immense juggling act. Many companies find it difficult to manage, control and protect their increasingly distributed environments, especially those with a growing number of remote employees and clients.

Their IT organizations often are overburdened with end-user support, lacking the resources and the visibility to track and update desktop assets consistently. Users may run unsupported or unlicensed software on their personal computers (PCs), which can make it difficult for IT staff to safeguard or recover systems. Desktop clients may sit unprotected for weeks or months before security patches and virus software updates are installed, leaving the systems exposed to spyware and virus attacks. The resulting downtime and data loss can take a significant toll on the productivity of IT staff and business users-and on the total cost of ownership (TCO). With so much riding on the performance, availability and security of your desktop environment, you need a way to manage hardware and software assets efficiently and proactively.

Highlights

• Helps increase IT efficiency to free up resources for more strategic tasks
• Helps reduce the total cost of ownership of the desktop environment
• Helps boost uptime to increase end-user productivity
• Helps improve decision making through more accurate and complete asset tracking

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