» AT&T

Global Telecommunications Provider Reduces Cost of Service and Improves Scalability

Industry

Telecommunications

Profile

AT&T is the recognized world leader in providing IP-based communications services to business and the U.S. leader in providing wireless, high-speed Internet access, local and long distance voice, and directory publishing and advertising services.

Business Situation

AT&T was seeking a seamless solution to provide deskside support for 156,000 AT&T/SBC employees to reduce costs, leverage existing SBC tools and internal personnel, and incorporate diversity involvement.

Solution

Apex teamed with Global IT Partner who is SBC’s prime contractor to propose deskside solution incorporating over 100 Apex deskside technicians and several hundred SBC personnel to provide helpdesk, deskside, and installation services to approximately 156,000 employees across 1800 sites throughout the continental United States.    AT&T/SBC subsequently awarded a five-year $200 million dollar contract to Global IT Partner and Apex.

Benefits

• Reduced cost of service and scalability with providing helpdesk and deskside support
• Utilized existing SBC deskside tools and best practice processes
• Seamless transition with supporting SBC end users and business units
• Diversity partner key component of Global IT Partner deskside solution

Download the full AT&T Success Story
Visit AT&T website www.att.com

 

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