» U.S. Bancorp

National Financial Services Company Finds Flexible and Cost Effective Solution for Supporting Branch, Retail, and Corporate Environments

Industry

Financial Services

Profile

U.S. Bank is a subsidiary of U.S. Bancorp (NYSE:USB). With $219 billion in assets, U.S. Bancorp is the 6th largest financial holding company in the United States. The company operates 2,472 banking offices and 4,841 ATMs, and provides a comprehensive line of banking, brokerage, insurance, investment, mortgage, trust and payment services products to consumers, businesses and institutions. 

Business Situation

US Bank issued RFP to evaluate break-fix and move add change (MAC) suppliers on an enterprise-wide basis.  The locations involved include retail and large commercial locations in twenty-four states.  U.S. Bancorp’s goal is to develop strategic partnerships with key regional and/or national suppliers in order to best service these markets while meeting U.S. Bancorp’s cost savings objectives.

Solution

Apex Computer Systems worked with Global IT Partner to create a customized solution to address US Bancorp’s unique business requirements. The solution provided flexibility and specific support components for the branch, retail and corporate environments. US Bank subsequently awarded five year managed maintenance services contract to Global IT Partner to assume overall responsibility for US Bank IT Maintenance Support. Apex and Global IT Partner teamed up to support approximately 70,000 devices which include desktops, printers and other peripherals located throughout the United States. Additional services included technology refresh, desktop imaging and proactive maintenance support. Customer Service levels were put in place tailored to US bank business requirements.

Benefits

Apex receives approximately 1800 service requests per month and has continued to meet or exceed customer service level objectives. Apex Global IT partner has recently acknowledged Apex for implementing and delivering successful solution for US Bank.

• Cost effective solution for providing support across multiple technology platforms
• Single Point of Contact for all desktop, printer and peripheral service requests
• Service levels tailored to branch, retail and corporate environments
• Diversity supplier utilized for nationwide delivery and support

Download the full US Bancorp Success Story
Visit US Bancorp website www.usbank.com

 

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