» Types of Service
Apex utilizes lifecycle framework to deploy IT
lifecycle services to its corporate clients.
This framework has 5 major phases which tie to our
current capabilities and area of expertise.
These Phases are as follows:
- Design
- Acquisition
- Integration
- Support
- Refurbish & Distribution
Design |
Acquisition |
Integration |
Support |
Refurbish & Distribution |
- Reporting and Metrics
- Service Level Agreements
- Performance Management
- Cost Validation
- Process Design
|
- Asset Management
- Program Management
|
- IMAC
-Hardware
-Software
-Network
- Lease Rollovers
- Technology Refresh
|
- Support
-Helpdesk
-Level 2 support
-Deskside
- Image Mgmt
- Maintenance
-Per Incident
-Shared Risk
-Adv. Exchange
-Time & Material
|
- Donation
- Redeployment
- Disposition
|
- Custom Lifecycle Requirements
- Benchmarking and Failure Rate Analysis
|
- Warehousing
- Distribution
- Order Management Assistance
|
- Configuration Management
-Hardware
-Software
-Process
|
- Parts Logistics
-Sparing
-Loaners
- Security
- Server & Network Monitoring
|
- Environmental Management
- End of Product Life Support
- End of Product Service life Support
|
